Operations and facilities leaders are more than just managers – they are strategists who have the power to utilize data-driven methods for success. Like other departments, establishing and measuring Key Performance Indicators (KPIs) are integral to not only operating effectively but to drive recognition and budget authority for your facilities teams.

This is why it's critical to have real-time data at your fingertips to drive performance across all facilities functions –  including maintenance, janitorial/custodial, and also to understand vendor performance.

In this blog, we'll share three types of dashboards that are essential to operating your facilities effectively to drive better business outcomes for your function.

Work Order Response and Resolution Times

When it comes to maintenance operations, efficiency is the number one priority as it directly improves occupant satisfaction. Three core data points to have in your work order dashboard are:

1. Team Response Times: How quickly your team responds to work orders. In particular, it is important to understand this across buildings and the type of work order. This often has the greatest impact on occupant satisfaction especially for occupants who submit issues.
2. Team Resolution Times: How quickly your team resolves work orders. Once identified and acknowledged is your team able to resolve the work order in a timely manner? It’s important to understand this by team member, by work order type and by location to identify issues and reward performance.
3. Occupant Satisfaction Scores: The level of satisfaction occupants feel based on facilities team operations. This can be gauged through surveys and through the work order submission process that enables the facilities team to generate and measure an occupant experience score.

In order to track operational efficiency data, many leading organizations look to invest in mobile-first facilities applications that integrate with their CMMS to provide a better user experience for occupants and facilities team members to execute more effectively.

Real Time Cleaning Validation and Quality Metrics

Cleaning is one of the most integral facilities functions in creating a safe and productive environment for occupants. However, it also is one of the most difficult disciplines to manage from a daily operations and budgeting standpoint.

Many organizations are moving away from analog (i.e. pen & paper) processes in tracking cleaning and toward digital validation of these efforts. This results in dashboards that measure and report on all aspects of cleaning such as:

1. Real-Time Cleaning Confirmations and Misses by Location: The ability to see what staff has done in real-time.
2. Quality Metrics: Based on manager scoring of team cleaning efforts.
3. Team Performance Dashboards: Track individual activities completed, square footage covered, and other key KPIs.

Cleaning software solutions like CrowdComfort are leading the way in providing real-time and holistic data on cleaning operations to help identify areas to drive down costs, improve cleaning quality and right size team and resources to drive better outcomes.

Team and Vendor Performance Dashboard Across Disciplines

We should be able to have a straightforward system to understand performance across different teams such as maintenance or custodial/janitorial. Each of these disciplines will be measured based on different criteria – maintenance on service levels through resolution times and occupant feedback, and custodial on cleanliness levels with square footage covered as well as quality.

With this data, we can identify training opportunities and recognize high performers to improve occupant satisfaction and team retention.

1. A Team Performance Dashboard Provides Relief: Facility managers have live data at their fingertips which can be used to strengthen areas of performance. This enables quick identification of bottlenecks and underperformance, allowing for timely interventions and resource reallocation.
2. Promotes Team Member Recognition: A performance dashboard promotes team member recognition, so managers can see where employees are succeeding and recognize their hard work. This fosters a positive work environment and motivates employees to maintain high performance standards.
3. Managing Team Performance with CrowdComfort: With CrowdComfort, you can also manage a team performance dashboard to reward and retain your staff while ensuring high performance standards are met. The platform's intuitive design and comprehensive data integration help streamline operations and enhance team collaboration.

These dashboards are more than just data tools. By providing real-time insights, they enable quick identification of bottlenecks and underperformance, fostering timely interventions and resource reallocation. Recognizing and rewarding team members' hard work promotes a positive work environment and motivates high performance. With platforms like CrowdComfort, managing team performance becomes seamless, ensuring high standards are consistently met.

Integration of Performance Dashboards

The best maintenance and cleaning operations teams leverage data to be more nimble, do more with less, and drive operational efficiency to get the most out of their budgets. They also can back their budget story with hard data that the C-Suite needs to champion their teams and ensure they have the resources to succeed. Incorporating these three dashboards into your cleaning operations provides valuable insights about cleaning performance that would otherwise go unseen.

Utilizing software like CrowdComfort for data-driven dashboards will not only allow for smooth operations but will create a culture of excellence. How are you currently tracking your cleaning operations performance and which of these dashboards would have the greatest impact on your team?