Category: employee experience

We are proud to share a new product offering from your friends at CrowdComfort: COVID-19 Cleaning Maps.

A top priority for organizational leadership is instilling confidence that employees are returning to a safe and clean workplace

The Product

CrowdComfort COVID-19 Cleaning Maps show a livestream data visualization of what’s been cleaned and what hasn’t – it’s really that simple.  Cleaning visualizations can be used internally to manage staff or presented on digital signage around the building.  Key product takeaways include

  • No hardware, integration, or existing data source required
  • Enables employees to easily see what spaces have been cleaned
  • Demonstrates that safety and cleanliness are top priority for management
  • Unlocks better management of cleaning crews

Learn more here

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The Backstory

In early March impact of the pandemic began to sink in as conferences were canceled, restaurants were closed, and many businesses told their employees to stay home.  These first few weeks were filled with chaos and uncertainty as everyone was trying to figure out where this was all going.  Towards the end of March we reached out to our customers, partners, and community members to ask two simple questions: how are you and how can we be helpful?

These conversations painted an inspiring picture of adaptability, resilience, and fortitude.  For the most part people at these companies boldly managed through the peak of uncertainty, communicated honestly to employees, facilitated a seamless transition to remote work, and were already in re-entry planning mode before the end of April. 

The top priority for all stakeholders we spoke to is ensuring that employees return to a safe, clean, and productive work environment.  Specific areas of focus are on an enhanced cleaning/sanitization plan, social distancing, and low-touch/no-touch surfaces.  During these conversations, we realized that we’re uniquely positioned to assist with enhanced cleaning strategies.  We already capture real-time geo-located reports in the workplace.  And we already map that into data visualizations about workplace trends.  The one piece we were missing is the live feed from the input (reporting) to the output (visualizations).  A few internal conversations and scoping meetings later COVID-19 Cleaning Maps were born.   

How It Works

Three simple steps

1. We digitize floor plans and work with clients to identify cleaning locations (zones, rooms, desks) that are tied to virtual pin drops on floor plan and tied to GPS coordinates and stored in cloud

2. Cleaning crews use CrowdComfort app to confirm their work at each zone with location, text, and a picture

3. CrowdComfort feeds reporting data to a live map clearly presenting the real time status of workplace cleanliness

Sign up for a demo heresample-dashboard-laptop

We hope this can be a helpful solution for you and your team.  To learn more, visit our website or schedule a demo today.

Best,

Kevin

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Two weeks ago CrowdComfort co-hosted a webinar with VergeSense and Robin that was attended by over 400 corporate real estate leaders. The session was structured as a virtual roundtable discussing how COVID-19 is impacting the workplace.  Participants included CrowdComfort’s CEO Eric Graham, Sam Dunn, CEO of Robin, and Dan Ryan, CEO of VergeSense.

The discussion covered a range of topics and quickly revealed the complex challenge of bringing employees back to the workplace in the age of COVID-19.  

One of the highlights for attendees was when the CEOs were asked to answer the questions, “what are some things workplace leaders can do to capture the low-hanging fruit and put some quick wins on the board?”.  A few of the answers below

Low tech

  • Small upgrade to the lobby that can include easy access to masks and sanitizers, as well as plexiglass barriers at the front desk
  • Reduce or remove chair from conference rooms
  • Implement ‘one-way streets’ in the workplace, similar to what many grocery stores are currently implementing
  • Establishing an elevator strategy that could include a scheduled ride, toothpicks to press buttons, or encouraging the use of stairs more frequently
  • A phased transition back with certain employees coming in on certain days throughout the week with the goal to be that building capacity doesn’t exceed 50%, exact percentage dependant upon organizational goals

High Tech

  • Upgrade to lobby that include automatic doors and no-touch or low-touch checking in process
  • Digital signage that shows what areas have been cleaned recently, by CrowdComfort
  • Next-gen sensors that measure social distancing, by VergeSense
  • Next-gen floor plan management tool to enable social distancing
  • Infrared temperature sensors in the lobby and entryways

Ultimately, each company’s strategy will be unique and partially driven by the organization attributes including industry, location, demographics, workplace layout, and culture.  We’d love to hear more about what your company is doing!

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Five ways CoREtech startups can help corporate real estate teams overcome bureaucracy, uncertainty, and risk aversion to launch a successful technology pilot

This is the second piece of a 2-part series.  In this part, we focus on what CoREtech companies can do to accelerate innovation within a large corporate environment.

As mentioned in the previous article, the rapid evolution of real estate technology is transforming the physical workplace into a digital experience.  Reasons companies should consider embracing these technologies are to 1) keep their employees engaged and productive, 2) attract and retain top talent, and 3) realize the efficiency and cost savings these new technologies can offer.

So why are large companies so slow to adopt?   

Based on our research at CrowdComfort the leading reasons for delays include bureaucracy, uncertainty, and risk aversion.  We’ve laid out five strategies below to overcome these challenges and shrink a traditional pilot timeline by 75% or more. 

  1. Know your goals
  2. Assign yourself a champion
  3. Define and document goals
  4. Set a weekly cadence
  5. Create a community of super-users

Read more…. 

1) Know your goals.  Time kills deals…and it also kills startups.  Don’t be afraid to ask some difficult questions during an introductory call.  Find out if they have a budget, authority, need, and timeline (BANT).  Find out if they have done a project like this before. See if they can clearly articulate their goals and priorities. If they can’t answer these questions with confidence then they may be kicking the tires.  Move on and find the next prospect.

2) Assign yourself a champion.  A true champion is a business leader who will advocate for you and your team throughout the project ensuring you don’t fall victim to inertia.   They are your guide through this process and will be by your side from the initial introduction to procurement, then through the launch and evaluation period.  If the company you are working with does not provide one, you should definitely ask for one, listing a few of the reasons mentioned above.

Once assigned, leverage this champion to the fullest extent.  Ask a lot of questions about the culture, the process, and the stakeholders involved.  This is the person who can identify the objectors and what their objections are.  This is the person who can help get you an exception (if needed) during the procurement review.  This is a person who can help you prep for every meeting based on the stakeholders present in the room.  This is the person who will make or break the project.  

3) Define and document the project goals.  A project without goals that are defined and documented is destined to fail.  How can you justify an expansion if you cannot support the argument with data?  It’s critical for the sales, operations, and customer success team to engage the corporate client to collaboratively develop the following items

  • Define at least three goals 
  • Document theses goals
  • ID ways to measure success
  • Summarize results 

The results summary is a critical part of the process here.  You’ll want this to be in a simple short-form format that is easily shareable.  You want to arm your champion with the collateral necessary to advocate for you and the expansion opportunity.  At the end of a project the champion should be able to say “here is what we set out to do, here is what we did, and here is the data to justify expansion”

4) Set a weekly cadence.  Similar to the previous post, the weekly cadence is an excellent forcing function to keep the project on everyone’s radar and moving forward.  Setting ownership and action items is key to make sure there are transparency and accountability throughout the process.

5) Create a community of super-users.  The more people you have advocating for you the better your chances of success.  A champion often has the ear of the decision makers, but so does the aggregated opinion of the general office population.  Try to be on-site for product launches and regular check-ins.  Engage the community, get them enthused about your product, and address any troubleshooting with efficiency and professionalism.  The more users you have and the happier they are the stickier the product becomes.  Win over the people and you will win the project.   
There’s obviously much more to cover here, but consider this a CoREtech starter pack.  Whether you’re a startup looking for additional info or a corporate entity looking for some guidance on working with startups, please reach out to me at kevin@crowdcomfort.com 

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Responsiveness!  Employees just want to be heard.

This finding may seem intuitive for many, but CrowdComfort has recently unlocked the data to support it.

In 2018 CrowComort officially released a new “rate-your-experience” feature in-app as a way for employees to score their experience with facility-related service delivery.   This may not sound groundbreaking to some, but over 85% of service request software providers have no way to collect this data in a simple and easy manner.  Without this data it is nearly impossible to answer even the most basic questions 

1) Are my facility teams performing well?

2) How can we improve employee satisfaction with the service delivery?

CrowdComfort’s “rate-your-experience” feature has unlocked a valuable set of data to answer both these questions.  In just the first few months of launching the feature there were hundreds of data points to work with.   One of the most impactful findings is that the variable most closely correlated to a high level of satisfaction is responsiveness.  This superseded other items like resolution time, work type, and person who fixed the issue.  

This tells us that people just want to be heard, even if it’s not the response they may have wanted.  A simple response like “parts have been ordered” or “thanks, the work is scheduled for tomorrow at 10AM” can have a meaningful impact for the employees.  Especially if you consider that most reporting channels across the workplace often feel like sending a message into a black hole, leaving employees frustrated.  In fact, a recent report published by ISS found the 48% of employees across the globe said they wished their workplace technology worked like their personal technology, with features that include simplicity and automated updates.  

On top of these benefits, the scores captured through the “rate-your-experience” feature can then be tied to Net Promoter Score (NPS), a key measurement of success at many leading global companies.

  
Want to learn more?  Reach out to Matt Carmody and find out how you can jumpstart your employee experience today – matt@crowdcomfort.com

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