What Happens When a University Gives its Members the Power to Report Issues from their Phones?


CrowdComfort launched at the Massachusetts College of Art and Design (MassArt) on September 1st, coordinating with the start of the new school year. MassArt, a member of the Colleges of the Fenway, is the nation’s first and only publicly funded freestanding college of art and design with over 2,000 students enrolled in undergraduate, graduate and continuing education courses. MassArt administrators are always looking for new and innovative ways to improve service levels, lower operational costs, and creatively engage the students and faculty.


What happens when a university gives all staff, faculty, and students the power to report maintenance issues directly from their smartphones?


With the growing shift towards mobile technology, this is an important question for facilities managers. We can now order a ride from Uber, pay bills and deposit checks on banking apps, and broadcast our opinion about “XYZ” on Yelp, Facebook, and Twitter, but we can’t easily share problems in buildings with the people who can fix them. There is a growing contingent of real estate leaders who believe that it’s time mobile feedback is integrated into building operations and universities are starting to take notice of this trend. 


Historically at MassArt, only certain faculty and staff had access to maintenance reporting that was purely web-based and available through a desktop computer. The facilities team is excited to partner with CrowdComfort and enable mobile reporting of issues. According to Howard LaRosee, Executive Director of Facilities Planning:

“CrowdComfort allows faculty, staff, and students to report building issues to the facilities department in real time. As a customer service-oriented department, this interactive style of reporting is very helpful to us in maintaining a safe and comfortable teaching, learning and working environment.”


Will mobile reporting streamline operations and occupant satisfaction at MassArt? Check back at the end of the fall semester for the answer.


Interested in bringing CrowdComfort to your university or office? Sign up for our mailing list or email us at info@crowdcomfort.com.

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