The Changing Face of the Workplace: A Move to Human-Centered Tools

Untitled design(2)Millennials will make up 50% of the work place in 5 years and 75% in ten years. Unlike previous generations, these digital natives are not satisfied with traditional corporate structure or rules.


According to a recent Deloitte report, millennials are searching for companies that foster innovative thinking, nurture emerging leaders, foster innovative thinking and let them make a positive impact on the world.


Now, that’s all well and good – but what does it mean?


Millennials want to be engaged. Current tools used for facility management like email and complicated CMMS systems don’t capture the human side of feedback. Beyond a simple form or survey, these employees want to be part of the solution.


When considering your current facility management tools, ask:

  1. Are our tools truly mobile? Beyond just having a mobile web page, do your tools leverage the ubiquity of smart phones and their ability to capture instantaneous and visual feedback?
  2. Do our current tools put people first? In other words, do our occupants feel that the system is intuitive? Or is it a hassle to report maintenance issues which is leading to underreporting?
  3. Is there a way to further engage our employees so that they feel ownership of their spaces? Beyond petty complaints, building occupants can be an integral part of the solution. Crowdsourcing maintenance reports allows employees to provide additional information, often solving problems faster. Also, the more engaged the employee, the higher the care they put into their spaces.


As the workforce becomes increasingly mobile, the buildings we live and work in will have to evolve to reflect our lifestyle. Just like email revolutionized the way we communicate, mobile devices will revolutionize not only how interact with each other but how we interact with the physical world around us. And that includes your building.


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