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What Happens When a University Gives its Members the Power to Report Issues from their Phones?

 

CrowdComfort launched at the Massachusetts College of Art and Design (MassArt) on September 1st, coordinating with the start of the new school year. MassArt, a member of the Colleges of the Fenway, is the nation’s first and only publicly funded freestanding college of art and design with over 2,000 students enrolled in undergraduate, graduate and continuing education courses. MassArt administrators are always looking for new and innovative ways to improve service levels, lower operational costs, and creatively engage the students and faculty.

 

What happens when a university gives all staff, faculty, and students the power to report maintenance issues directly from their smartphones?

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