How to Deliver a Better Service Management User Experience


CIOs put the Internet of Things in perspective

“I believe the biggest opportunities lie in the ability to collect, process and respond to data streams in real-time.” We couldn’t agree more. Three IT executives share their thoughts about the future of the Internet of Things (IoT) in this great article from

It’s hot out and you’re probably freezing at your desk

We’ve all experienced this - we finally get a breath of summer and (wham!) the office thermostat keeps us in sweaters. The war of the office thermostat may be a long running joke among facility managers, but there’s a really simple solution: ask the occupants. By giving building occupants an easy way to voice their comfort levels, facility managers can adjust thermostats, find hot/cold spots and save on energy costs. Ellen O’Leary’s recent piece in the Boston Globe covers this very topic. 



Our 5 (other) favorite mobile apps that use crowdsourcing to increase efficiency

waze snapshot

One of the most exciting trends in mobile technology is based off a pretty simple concept: when people use their smartphones to report stuff about their surrounding environment, everyone benefits.

In CrowdComfort’s case, facility managers access aggregated maintenance and productivity reports from building occupants to reduce wasted time, lower costs, and improve service levels.

We’re calling this concept the “Human Sensor Network”—and while we’re giving ourselves a pat on the back for coming up with such a futuristic sounding way to describe what our application does, we’re by no means the only ones who are leveraging the power of crowdsourcing to make things more efficient.

So, without further ado, we present to you our top 5 (other) favorite mobile apps that use the power of the Human Sensor Network to make people’s lives just a little bit easier:


Waze uses the phone’s GPS, signal and user input to gather real-time data about traffic jams, accidents and speed traps, all publicly accessible on a map. It’s the Human Sensor Network on wheels, and it’s a lot of fun to use. Just don’t get caught uploading data to Waze while driving! Read more

CrowdComfort Co-Founder & CEO speaking at Babson Energy Conference today

If you’re in the Boston area, head over to the Babson College Energy and Environmental Conference - among the day’s speakers will be CrowdComfort Co-Founder & CEO Eric Graham. Along with industry game-changers from EnerNoc, FirstFuel and National Grid, Eric will be hosting a panel titled “The Future of Energy Demand Side Innovation,” which will explore the ways that new technology such as mobile phones and Saas platforms are revolutionizing the way buildings are managed. Sound familiar? See you there!

babson lightbulb


Jump-Starting Success at the Boston Cleanweb Hackathon

Our friends over at the Massachusetts Clean Energy Center just put together a great article that tells a bit more about CrowdComfort’s origins and the wonderful support we’ve received from the MA cleantech community. Check it out!

Sasaki Associates Better Connects Employees & Property Owners



Sasaki Associates is piloting a new way to manage the built environment at their headquarters in Watertown. As an architectural firm, Sasaki understands the importance of innovation in every stage of development, from the early stages of planning and design all the way to implementation and management.  CrowdComfort was a natural partner to help Sasaki better connect employees and property owners in the spaces they inhabit and manage. Read more

How the “Internet of Things” is Changing Facility Management

Excellent insight from our CEO/Co-Founder Eric Graham, originally posted in Automated Buildings:

 Our most reliable source of information around facilities is the occupants themselves

Managing buildings today is getting increasingly complex. With space at a premium, increased utility costs, and higher occupant expectations, facility managers are under pressure to manage buildings more efficiently than ever before. With the rise in device connectivity and consumer-facing feedback applications like Waze, Yelp, Foursquare, Facebook, Google+, and Glass Door, occupants expect to be more involved in the way their buildings are run.  Now accustomed to instantaneous feedback, they want to know that their reports are being addressed in real-time. Read more