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Connected Management and Operations for the Future

By Eric Graham — CEO; @begraham43

I never miss an opportunity to quote Ferris Bueller: “Life moves pretty fast. If you don't stop and look around once in a while, you could miss it.” – Ferris Beuller 


This quote could not be truer today when it comes to technology.


The most salient example comes from my own life: My dad was an architect who ran a successful architectural firm for over 50 years. He designed and built some of the most elegant structures I’ve ever seen. He had a gift for space, form, and function. My youth was filled with visits to wood, concrete and steel forms where site after site I watched him direct the various teams building each amazing structure.


These pleasant memories and experiences also helped me shape the idea for the company I lead today- @CrowdComfort. My dad was in complete creative control of the structures that he had drafted by hand into large paper masterpieces. True creative marvels emerged from those blank pages. He maintained his approach to the craft until the day he died. However CAD and similar software eventually became the standard. Things changed.
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Operational Ju-Jitsu: Actionable data through Crowdsourcing

Operational Ju-Jitsu

Operational Ju-Jitsu allows you to leverage crowdsourcing to provide advanced insights and data, which provide unique advantages.

 

By: Eric Graham – CEO; @begraham43

Crowdsourcing is not a fad. It’s a proven method of data collection and analytics that taps into the wisdom of the crowd. Even so, many operations managers and other professionals do not consider crowdsourcing as leading the list of reliable solutions to challenges. This may be because many operators of large buildings, enterprise campuses, or real estate holdings lack the so-called “crowdsourcing gene.”

Another possible reason for their reticence is the sense that, in sharing and eliciting feedback openly from everyone, the workplace becomes an asylum that is being run by the inmates.

Research has proven time and again that the crowd is smarter and more powerful than any one individual and that it consistently delivers create, highly effective solutions to all manner of problems. Read more

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The Six Factors that make Workplace Communication a Breeze!

boost communication six ways

Communication within the workplace can be a hassle if you don’t find ways to both streamline it and make it engaging as well.

 

With more people contracting in and out and working from home or other off-site locations, workplace efficiency may suffer from a lack of coherence and community. Fortunately, as much as mobile technology has made it easier to work with people you may never see, it also makes it easier to have some sort of human contact with them.

 

As with all communications, the keys to effective workplace interactions are elements such as clarity, directness, respect, openness, honesty, and appropriateness. While it may be tempting to hide behind screens and cubicle walls, the technological advances in workplace communication make it just as easy to be forthright and forward thinking.

 

In terms of actual practices that support workplace communication, the following are quickly rising to the top of the list: Read more

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The 13 Mobile Enterprise Apps Enhancing HR

HR mobile app

Mobile applications are easing their way into enterprise operations, and help make HR responsibilities easier to manage.

 

There was a time when applying, interviewing, and being hired for a new job involved multiple visits to the employer and a lot of real-time, face-to-face interaction. Resumes and statistics were important, but the human element played a major role as well.

 

These days, as is true in so many fields, human resources (HR) is slowly conforming to the rapid growth of digitalization and even mobile applications. Even if a firm’s HR team still prefers to meet with potential candidates in person, once the person becomes a corporate number, that number can be tracked in any algorithm the smartphone generation cares to throw its way. From scheduling and time cards to payroll and benefit claims, mobile apps are becoming highly regarded in HR. Internal communications for employees to file reports, complaints, and provide day-to-day information has become extremely efficient and streamlined due to the “Digital Age.” Read more

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The Five Best Benefits of Augmented and Virtual Reality in Real Estate

augmented reality

Augmented and Virtual Reality have gained massive interest in the eyes of the tech community and beyond, because of their broad applications. These technologies are ready to (greatly) benefit real estate.

 

You are standing in the foyer of your dream home. Above you, the cathedral ceiling offers a dazzling crystal chandelier like those in the Disney princess films. As your eye drifts over to the left side of the grand staircase, your model wife comes floating towards you in a dazzling designer gown. A beep of the horn alerts you to the arrival of your chauffeur-driven Italian sports car and you turn to see the halogen headlights seep over your Koi ponds and manicured lawn, complete with topiary depicting the pivotal battle scene in “The Empire Strikes Back.”

 

Suddenly, you hear a distant ringing and the room and all in it goes black.

It is your mother-in-law calling.

The fantasy is over.

 

This is now the norm for many on the house hunt, as advances in virtual reality (VR) and augmented reality (AR) have become standard issue for those in real estate (RE). Whereas VR involves allows you to see and even navigate a space that may not exist, AR places that space into a space that does, potentially imposing what could be over what is.

 

For the consumer, the main advantage is that, instead of just flipping through Architectural Digest or scrolling through Hauzz, looking for that table or paint color that will make your home the envy of all your other social-climbing friends, you can now see yourself in the house and see everything in it, making changes in real time before you ever set foot in a real open house. Read more

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Rally the troops and gather the data with Executive Rounding

Executive Rounding

A great leader uses all of their tools and personnel to ensure success. Executive Rounding does just that: leveraging people and tech to gather powerful insights.

 

Alexander the Great.

George Patton.

John Blutarsky.

 

What did they have in common? They all knew how to rally the troops in order to get maximal benefit from their supporters. Even when challenges arose and the odds were against them, these masters of strategy could effectively and efficiently survey the field, while presenting the best possible plan — or at least one that got them out of Double-Secret Probation.

 

In today’s technology-driven world, nearly anyone can be an Alex, or George, or even a “Bluto.” Using geolocation and mapping technologies and your handy-dandy smartphone camera (which, for many, has become the primary option and purpose of purchasing/using a device), individual team members can survey the landscape, make and share comments, and spot, report, and deal with issues more effectively than ever.

 

We call this concept Executive Rounding.  Read more

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Your 2016 Tech Convention Calendar (1/2)

Tech Convention Calendar: Attend in 2016

We’ve often discussed the merits of staying on top of new technology, facility management trends, and innovation within the field. And, of course, there’s no better way to condense those goals into big gulps than via annual convention.

 

Here’s your comprehensive list for the first half of 2016: Read more

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Crowdsourcing and how it can boost Occupant Morale

Human Resources Business Concept

By crowdsourcing the people who use buildings, they can be built into a internal community, that generally improves overall conditions. However, there are some challenges to recognize.

 

As mentioned before, there are tangible—often financial—advantages to crowdsourcing feedback from your building’s Human Sensor Network. But, beyond the way these solutions immediately impact your bottom line, what sorts of intangible advantages can inclusive decision making have for your organization’s bigger picture? Read more

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The Costs of Comfort: How Much a Degree Will Run You

Use the three degree rule to manage the cost of comfort

A single degree of temperature can build up the costs of your heating, and building operations, significantly? Learn “the three degree rule,” and learn the true cost of comfort.

 

With some really cold days upon us, there’s a lingering temptation for tenants to continuously pump up the temperature on your building’s thermostat. But, as a facility manager—responsible for both comfort and costs—how does such a decision end up impacting the bottom line? Read more

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Buildings, their lifespans, and why they’re “Time-Tested”

nycskyline

Buildings are unique in that they decay, age, and most importantly, adapt over time. Why is that?

 

Buildings are like the human body—they emerge from construction full of promise and potential. And yet, over time, systems become a bit more rickety, slower to respond, and generally less efficient. In such circumstances, the facility manager must play doctor, diagnosing the building’s issue and finding a suitable course of treatment.

 

But, why do buildings fail? Why are maintenance and system curation always part of the job? Read more