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The Merits of Facility-Wide Communication Platforms

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We’re generally optimists…there’s a ton of exciting stuff going on in technology, and even more advancements on the horizon.

 

But, for as incredible of a world as we live in, facilities still face a number of threats (both internal and external). No matter how far we’ve come, we still need to prepare for events such as fires, tornadoes, floods, earthquakes, and (sadly) even armed intruders.

 

History has shown that risks like these are most effectively mitigated when:

 

  • Dangers are identified and understood well in advance
  • Contingency plans are in place (such as clearly marked exit paths, routinely practiced fire drills, etc.)
  • All affected personnel are aware of the issue at hand, thus allowing them to make informed decisions

 

Recently, we’ve been giving more thought to this last step, as communication is a powerful tool in improving welfare, and mitigating risk. Read more

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We are Thankful, for Everyone

Family With Grandparents Enjoying Thanksgiving Meal At Table

 

We are thankful that people want to be better.

 

We are thankful that people strive and continue to be nicer, kinder, more inventive, and more willing to improve the conditions of their communities. We are extremely thankful that people persevere, and are resilient in times of strife and turmoil. We are thankful that people go out of their way to pray, support, console, and embrace those affected by tragedy, both domestic and international.

 

We are thankful that our company, our team members, have been able to grow and progress in ways in which couldn’t predict before. We are thankful that we were able to work safely and productively, and provide our customers the care and consideration they deserve. We are thankful that people want to better, and choose to be better each day after the next. We are thankful that we can provide a service that helps improve the lives of people like this, and extend our gratitude of what has happened in the past eleven months. 

 

It’s been an incredible year for us at CrowdComfort, and we’d be remiss if we didn’t elaborate further on the people and events that have contributed to our success in 2015: Read more

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CrowdSourcing Carries Careful Accuracy

Human Resources Business Concept

 

We love crowdsourcing. It is a way to quantify, and analyze the real-time behaviors of human beings, since they are the data point. Crowdsourcing is one part of what we call “the human sensor” or the concept that people are the best source for improving the conditions around them. People knowing what people want, makes sense right? Which is why crowdsourcing is a massive part of the human sensor.

 

Crowdsourcing is already a massive trend. These numbers presented by eYeka give a proper highlight to the potential and influence the practice of crowdsourcing already has: 

  • 85% of the 2014 Best Global Brands have used crowdsourcing in the last 10 years.
  • The Best Global Brands are three times more likely to use crowdsourcing platforms than websites and social media for their crowdsourcing efforts.
  • Fast Moving Consumer Goods (FMCG) companies increased investment by 48% in 2014 compared to 2013.

So crowdsourcing is a practice that can eclipse into any industry, but we need to ask ourselves this: how accurate is crowdsourcing? Do the numbers actually give us a true sense of the human behaviors behind them? Let’s dive in and find out.  
Read more

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Common Sense to Promote Community Health — at Work

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In the immortal words of Eddard Stark, “winter is coming.” And—with it—a whole plethora of sick people tromping about the office, handing out germs as though they were speaking holiday cheer.

 

According to research by The Society for Human Research Management (SHRM), some 31% of polled employees reported coming to work “all of the time” while not feeling well—and another 35% reported coming “often.” In fact, only 5% of employees reported that they “never” came to work when feeling sick. Read more

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Can you “Hear” the Comfort?

canyouhearcomfort?

 

Ease of communication is among the chief reasons we come together in a workplace. After all, modern companies are the sum of many moving parts, and it’s only by openly sharing information that any team’s success can be realized.

 

And yet, despite the need for fluid communications, the National Institute of Building Sciences notes that “acoustic comfort” is an often unrepresented aspect of office buildings: Read more

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Stagnant Feedback equals Stagnant Thought in Architecture

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We have a tremendous admiration for architects—the men and women who literally design comfort, usefulness, and beauty into the buildings we use every day. Their form of creation is raw and tethered only to the constraints of materials, budgets, and their imagination. Good architecture can change everything about a business; bad architecture can do the same. Read more

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Safety Speaks: Why Communication is Key for Safe Workspaces

meetingtalk

 

While some might suggest that facility managers should be primarily “behind-the-scenes” (until something breaks), we couldn’t disagree more. In fact, our experience shows that the best facilities are often those which actively encourage dialogue between employees and facility managers. Beyond merely procuring comfortable working conditions, this communication is of paramount importance for maintaining a safe work environment. Read more

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Big Data, Big Results




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Regardless of your industry, it’s virtually impossible you haven’t heard someone throw out the phrase “big data” over the past few years. But, truth be told, it’s not the size of the data that really makes a difference—rather, it’s the quality of the analytics. Kristian J. Hammond of Harvard Business Review had this to say:

 

“…what you want and what you need is to turn that data into a story. A story explains the data rather than just exposing it or displaying it. A narrative that gives you context to today’s numbers by exploring the trends and comparisons that you need in order to make sense of it all.” Read more

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Praise or Hate it, Facilites can be Rated

phone manager

 

It seems that virtually everything in our lives has become rated. We select which restaurants to eat at based on customer reviews, we choose hotels by reading about guest experiences, and we purchase presents after hearing others describe usefulness and longevity of the object. A recent survey even revealed that some 90% of customer purchase decisions are influenced by online reviews!

 

In fairness, the reason it’s so hard to get away from ratings is that they’re incredibly useful (when applied well)—a quick, easy way of collectively understanding the pros and cons for any given decision. So, while designing our mobile-first facility management app, we wanted to make sure facility managers knew how those around them were perceiving different issues. To this effect, we designed a system that keeps reports available for all in a building to interact with, from the time they’re filed until a facility manager decides the issue has been resolved. Doing so has two big advantages: Read more

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Communication as a Key to Team Success

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Excellence in communication is pre-emptive to excellence in general. The best organizations utilize all the major tools and techniques in order to properly relay messages and collaborate on ways to improve.

 

Let’s use Tom Brady and the New England Patriots, or any sports team, as an example: The quarterback, linemen, receivers, tight ends, running backs, and other players rely on verbal and nonverbal cues to execute plays in the middle of gameday action. Then, the coaches and team personnel take up headsets, tablets, and other technologies to provide off-field insight. The entire organization works together to plan, guide, and radically change game strategy to ensure success. Read more