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The Four Most Underrated Duties in Facility Management

facility management

The daily “unsung” job responsibilities in the facility management world are some of the most critical, so let’s shed some light on the top four.

 

Today, we’re dedicating a bit of time to some of the more “underrated” or “overlooked” aspects of a facility manager’s job—things that desperately need to be done, but often go unnoticed. Here are our top four: Read more

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Internal Advocates: Why they’re the Future of Tech

internal advocates

 

Internal Advocates: a company’s best customers, the ones that tell all their friends to use your product are the future of business. Here’s why:

People need some necessity, or incentivization to buy and consume products. If a service or item doesn’t address a need, then it needs to provide a delight experience of some sort. If a company masters the process, then they will reap a great reward: internal advocates. These are customers that tell all of their friends and family to use your product/service on their own accord. These are the customers that will change enterprise in the tech world for a myriad of reasons:

You can share from anywhere — How easy is it for someone to send you a video on social media? Or give you a restaurant recommendation through an “instant enterprise” app, like Yelp or FourSquare? Contemporary society has become one where content and services can be sent from person to person in seconds. In a world that is saturated with tech services, how will yours become “sharable?” Queue in the Internal Advocates. When you have a following or a group of people who love your product, you can imagine the outreach can be immense when combined with instantaneous sharing features. You have viral-like advertising, and you don’t have to pay a cent to do it.

Customers become “hobbyists” —

Waze is the paragon example of building a strong community of internal advocates. They have thousands of volunteers that update their maps, giving their platform extremely powerful data. That is because these people love the features of the tech, and can do things to make it even better. Waze gets production from people who aren’t even on the payroll. This applies to Reddit as well: you have users that monitor, organize, and evaluate sub-communities on their platform because they truly enjoy the information sharing capabilities of the Reddit platform. These people are also paid $0.00, as the user moderators, or “mods,” volunteer.

The most powerful mutually beneficial relationships —

Ultimately, internal advocates build an extremely positive relationship with the technology/companies they are using. Since they trust you to give them an intuitive tool or service, they provide legitimate feedback on how to advance your services and advance your business as a whole.

A company’s customers become data points and don’t have to second-guess what works, and what needs to be built, as mysteries about product usage vanish. A system of interaction is created,where you have all the information needed to provide an awesome service and your customers have their needs met to the point where you’re recommended by them constantly.

You need a fanbase to become a rockstar. Time to build a following.

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Crowdsourcing and how it can boost Occupant Morale

Human Resources Business Concept

By crowdsourcing the people who use buildings, they can be built into a internal community, that generally improves overall conditions. However, there are some challenges to recognize.

 

As mentioned before, there are tangible—often financial—advantages to crowdsourcing feedback from your building’s Human Sensor Network. But, beyond the way these solutions immediately impact your bottom line, what sorts of intangible advantages can inclusive decision making have for your organization’s bigger picture? Read more

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Broadcasting Solutions vs. Building Solutions

Find Solutions, not Problems

The Instant Enterprise Economy offers people a way to instantly broadcast their opinions, but what about a way to instantly build solutions?

 

Applications, digital tools, social media, social networking, and similar platforms have created a way for people to instantly connect, and instantly complain. For example: Yelp, the controversial app Peeple, have the ability to positively and negatively approve their experiences. However there isn’t a surefire way to instantaneous solve, or delegate solutions with these tools. So let’s understand, and learn how to build solutions, instead of simply broadcasting distaste.  

 

Enter, The Human Sensor Network:  Read more

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Human Sensor Networks need a Human Sensor Platform

human sensor net

 

Happy New Year, and welcome to 2016: The Year of the Human Sensor Network. 

 

The Human Sensor Network is a concept that we at CrowdComfort are passionate to explore. Imagine a world where buildings, and other spaces we occupy, become immediate conduits to capture the most powerful data on Earth: Human Sensory Experiences.

 

By building a network of “human sensors,” we can capture these experiences. With this data, people can directly influence occupant experience, and continue to make buildings better. We have discussed the ways to improve a human sensor, and how to improve the overall Human Sensor Network, but we need a medium to facilitate it; a processed way to input the experiences people have. 

 

So in order to build a viable Human Sensor Network, let’s highlight the features that the necessary platform would need in order to fully capture sensory experiences:  Read more

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The Attributes of a Human Sensor

painting of high-tech technology

 

The Human Sensor Network™ is a powerful tool. It allows the experiential content from a human being’s day-to-day to be quantifiable; data that betters human experiences, because it understands what human beings were doing before. At CrowdComfort, we believe the human sensor is key in bettering buildings, and bettering technology. 

 

“Human Sensing” is a concept that is extremely fresh in the minds of innovators, but has the potential to advance technologies like never before. For example, this study done by Irene Gengler published by the Sensory Testing Service, highlights the benefits that human sensing can provide businesses. 

 

“Human measurements are variable, but can be made more reliable if appropriate methods and procedures are used. As with any testing, resources are needed for good measurements. Sensory data can facilitate good decisions on a variety of issues, and the improvement in the quality of the information collected will have long-term value for product decisions.” 

 

So a Human Sensor Network has the aforementioned potential, and there are a lot of skills required in establishing a strong network. However, we first have to look at the attributes of the most important part of a Human Sensor Network: 

The people. 
Read more

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An Energy Bar, Product News, And the Instant Economy

IMG_3248

 

Over the last few weeks, the CrowdComfort team has been getting excited for an event called “Energy Bar,” held at our current incubator, Greentown Labs.  While they hold several Energy Bars throughout the year, this was special for a variety of reasons, including that it was the last Energy Bar of 2015. We appreciate the support Greentown has provided us, and have our recap below.

 

Read more

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Crowdsourcing: A Billion Dollar Juggernaut

Human Resources Business Concept

 

More and more, these days, we’re learning the true power of “the crowd.” Take Kickstarter, for instance, where more than 10 million people have raised in excess of $2.1 billion dollars while funding everything from drones to gourmet marshmallows. And, believe it or not, some are even projecting that crowdfunding will raise more money than venture capital in 2016. Read more

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The Merits of Facility-Wide Communication Platforms

Composition of communication related images

 

We’re generally optimists…there’s a ton of exciting stuff going on in technology, and even more advancements on the horizon.

 

But, for as incredible of a world as we live in, facilities still face a number of threats (both internal and external). No matter how far we’ve come, we still need to prepare for events such as fires, tornadoes, floods, earthquakes, and (sadly) even armed intruders.

 

History has shown that risks like these are most effectively mitigated when:

 

  • Dangers are identified and understood well in advance
  • Contingency plans are in place (such as clearly marked exit paths, routinely practiced fire drills, etc.)
  • All affected personnel are aware of the issue at hand, thus allowing them to make informed decisions

 

Recently, we’ve been giving more thought to this last step, as communication is a powerful tool in improving welfare, and mitigating risk. Read more

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We are Thankful, for Everyone

Family With Grandparents Enjoying Thanksgiving Meal At Table

 

We are thankful that people want to be better.

 

We are thankful that people strive and continue to be nicer, kinder, more inventive, and more willing to improve the conditions of their communities. We are extremely thankful that people persevere, and are resilient in times of strife and turmoil. We are thankful that people go out of their way to pray, support, console, and embrace those affected by tragedy, both domestic and international.

 

We are thankful that our company, our team members, have been able to grow and progress in ways in which couldn’t predict before. We are thankful that we were able to work safely and productively, and provide our customers the care and consideration they deserve. We are thankful that people want to better, and choose to be better each day after the next. We are thankful that we can provide a service that helps improve the lives of people like this, and extend our gratitude of what has happened in the past eleven months. 

 

It’s been an incredible year for us at CrowdComfort, and we’d be remiss if we didn’t elaborate further on the people and events that have contributed to our success in 2015: Read more