Emphasize Tech’s Strengths, Maximize the Human Touch with DGM

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When facility managers get the small stuff off their plate, great things can happen.

Facility management has become an increasingly complicated role over the years, as those charged with maintaining buildings are often spent juggling disparate preferences, large campuses, and a diverse body of internal systems. As such, resources for these departments are often stretched incredibly thin. By working to streamline the administrative portions of facility management, however, departments can quickly recover the most indispensable of all resources—human time.

To be clear, the concept isn’t to automate facility management; such an approach is necessarily impersonal, and has never seen great results within our field. Instead, the value of technology lies in its ability to supplement facility managers’ attention on trivial tasks, thus allowing them to refocus their efforts on decisions that improve the holistic experience of those under their care.

Take, for example, Dynamic Geo-Messaging (DGM). Built into applications like CrowdComfort, this invaluable technology delivers detailed information on the time and exact location of a filed report. As a result, facility managers no longer need to decipher hastily scribbled reports while running all over trying to identify an issue. Instead, they’re led quickly to where they’re needed most, and given the information they need to enact a solution.

Furthermore, these systems allow for simple, streamlined two-way communication. While facility managers were once bombarded with reports through some combination of paper, email, word-of-mouth, text messages, and phone calls, the establishment of a well-defined reporting protocol—one validated by improved responsiveness— immediately changes the dynamic of a building. In the end, facility managers note less steps in the reporting process, increased speed of service, and a happier, more productive base of employees, tenants, and students.

Additionally, data-driven reporting provides a wealth of new insights to help track the decision-making process behind a facility manager’s work, providing a historical archive that only becomes more valuable over time. In aggregate, this information helps provide
insights on utility efficiency, uneven wear and tear of systems and building space, and challenging seasons during which resources may need to be expanded.

All-in-all, the right technology can dramatically alter the scope and efficacy of a facility manager’s duties. If your company has been mired in administrative work rather than establishing intelligent, long-term solutions, it might be time to make a change.

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