A Personalized Touch

Smarter facility management starts with having the right data points.


Today’s world is one in which watches count steps, phones track traffic, and lights automatically dim or brighten upon our arrival home. Unsurprisingly, this “Internet of Things” is redefining the way that people live—streamlining everyday actions for greater efficiency, improved health, and financial savings.


Naturally, the latter affects (efficiency, health, and savings) are nothing more or less than the hallmarks of best-in-class facility management. After all, which facility manager hasn’t excelled when their efforts increase productivity, improve employee well-being, and diminish expenses?


How to capitalize on the shift to a smarter tomorrow:

As we’ve observed with consumerism, we believe that facility management sits perched on the brink of dramatic reinvention—a shift in which facility management roles will necessarily evolve to better reconcile real-time insights from continuously connected data sources. And yet, facilities are, in many cases, growing increasingly complicated, with far-flung campuses, complex internal systems, and erratic work schedules all adding new variables for facility managers to tackle. Success, in this new landscape, will be defined by those who 1) collect the most relevant, organized insights, and 2) enact the most thoughtful solutions.


At CrowdComfort, our approach to these goals is actually pretty simple:

  • Design the most efficient technology for accumulating, organizing, and reporting information from a building’s inhabitants
  • Empower facility managers with subsequent insights, which can be used as building blocks for streamlined maintenance, proactive initiatives, and heightened comfort


Consider, for instance, the simple value of seeing your facility’s reports by location (in real-time). By identifying and targeting high-request areas as priorities, facility managers can often stay a step ahead of potential issues.



And, by designing reports to include both geolocation and user-submitted snapshots, facility managers save time by quickly identifying the precise location of an issue.


To help measure the depth of a report, we’ve established a means for inhabitants to “agree” with an issue (rather than re-reporting it dozens of times). Others can even add additional comments to help better inform the facility manager on duty.


Of special interest, here, is that the more data a facility provides, the more personalized its care becomes.

CC2For instance, a facility manager might learn from consistent reporting that the company’s westward facing windows make for sweltering heat around 3:00 p.m., and that a slight tweak in the summer can ensure comfort at all times of the day. Or, a dive into reporting trends may reveal that significant energy is wasted by open staircases, where warm and cold air can often travel in undesired directions.

In the end, it’s an inevitability—as the world gets smarter and more connected, so must facility management.


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